Payment, Cancellations & Refunds

 

Payment

 

A £200 deposit is required upon booking to secure your place on the training and balance payments are due 30 days before the Online Welcome date. Anyone booking within 30 days of the start date will need to pay in full.

 

Cancellations & Refunds

 

61+ days from the training start date: Fully Refundable, free cancellation.

31-60 days from the training start date: There is no refund for the £200 deposit at this stage.*

0-30 days from the training start date: Any money paid at this stage is non-refundable.*

 

* If we can fill your place: Get in touch as soon as possible if you need to cancel and we will do our best to re-sell your place. If this is possible, the following charges will apply:

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Cancelling more than 14 days from the training start date: You will receive a full refund, minus a £50 admin fee.

Cancelling less than 14 days from the training start date: You will receive a refund, minus your £200 deposit. 

 

If we need to cancel (this would only happen under exceptional circumstances) we will notify you as soon as possible and will refund you any money you have paid. We cannot be held liable for any expenses which you may have incurred, such as travel, hotels or exchange rate losses.

 

All participants must take full responsibility for themselves and accept the potential health risks associated with coming together as a group. For the protection of the venue staff and other participants, we ask you not to attend the residential if you have an infectious illness.

 

Life can be unpredictable, so we strongly recommend you take out insurance to protect against illness, travel disruption and unforeseeable circumstances which may prevent you from attending the training.

 

Participation

 

• Before booking, please make sure you will be available to attend the online sessions (where possible) and can arrive for the residential at the allocated arrival time of 3-5pm on Thursday. Arriving at this time allows you the space to settle in after your journey and for us to start the in-person training as a complete group.

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• You will need to have access to WhatsApp for the lead up to and duration of the training, as this will be the space to connect with Susie and your fellow participants, receive important announcements, ask questions, share resources and support and encourage each other. The group will remain open once the training is complete, so you can stay in touch and share your ongoing song leading journeys.

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• To get the most out of the training, we ask that participants are fully committed for the full duration and will attend the online sessions (where possible) and actively engage with the WhatsApp group.

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• Please be aware that the 3 night residential has a very full schedule. To make the most of being together in-person, the morning sessions start at 9.30am and the evening sessions finish at 9.00pm. We ask that everyone takes whatever care they need during this time to manage their well-being.

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• We occasionally take photos and videos during the training and all of the main group activity is audio recorded. Unless agreed otherwise, by attending you consent to being photographed, filmed and/or recorded and these images and recordings may be used by us for promotional or educational purposes. 

 

Data Privacy

 

As part of this training we collect and process personal data such as your name, contact details and location. This information will be used solely for the purposes of administering the training, providing follow-up resources, and documenting the event.

Your data will be handled securely and in compliance with the General Data Protection Regulation (GDPR) and we will not share your data with third parties without your explicit consent.​​